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Customer Care Executive print Print

Company Name: VLRC Chennai JOBS
Location: Noida
Experience: 0 - 1 year(s)
Annual Salary: Not Disclosed
Disability Accepted: Locomotor Impairments
Vacancies: 10
Posted by : Chitra , 543 days ago

Job Description

Industry: Telecom
Functional Area: BPO/ITES/KPO/Customer Service/Technical Support
Job Role : To deliver quality customer service and first time resolution to all customer enquiries over the Phone and through e mail response.
Job Description: The British Council SSC is establishing a Customer Contact Centre to serve all first level enquires of British Council India customers. The role of a customer services executive will be crucial to manage the first level enquiries, identify and promptly & efficiently forward the level 2 enquiries to colleagues in the British Council

Accountabilities, responsibilities and main duties:
(including people management and finance)

 Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
 Navigate meticulously to research on required information using available resources/applications
 Provide customers with accurate information and achieve first time resolution.
 Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
 Route/Transfer calls to appropriate resource/channel if necessary while following agreed telephony etiquettes.
 Follow up with the concerned department/ customer to ensure the customer query has been resolved via email or phone.
 Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.
 Ensure schedule adherence for breaks, leaves etc as agreed with line manager.
 Ensure 100% attendance to all required and suggested trainings.

Qualification –Graduate

Desired Candidate Profile

Key Skills: 1. Advanced level of English Communication Skills. 2. Good Computer (MS office, typing and keyboard handling skills 3. Preferred understanding of Contact Centre processes, reporting, MIS etc. 4. Preferred knowledge of customer service principles and practices(Both Voice & E Mails related)
Qualification: Varies for Positions Please check Advertisement

Company Profile

Company: VLRC Chennai JOBS
Company Description: We are facilitating PWDs to get an Employment placement in various sectors like corporate, companies, manufacturing units, Malls, Super markets Retail outlets and Farming

View Contact Details

Contact Person: Chitra
Company Address: Room no. 923, Spaces Olympia, Olympia Technology Park 9th Floor, Citius Block, No-1, SIDCO Industrial Estate, Guindy, Chennai- 600032
State / Province:
District / City:
Mobile: 9940848282
Phone: 9042243428
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